Strata

Our PCR Strata Specialist Team, comprised of highly skilled Loss Adjusters, Claims Technicians and Building Consultants, understands the intricacies of Strata Management and Policy Validation to assist Customers seamlessly throughout the entire Claims Process.

In addition to our Strata Specialist Team, a network of trusted Expert Repairers (E.g. Leak Detection Experts, Plumbers, Roofers, and Electricians) help deliver the most cost-effective and professional outcomes for everyone involved in the Claims Process.

To help achieve these outcomes, our experienced Team proactively addresses the needs of all Stakeholders involved in a typical Strata Claim. These may include:

  • Tenants
  • Original Owners
  • Owners as Part of the Owners Corporation or Body Corporate
  • Building Manager
  • Members of the Strata Committee
  • Strata Managing Agent
  • Building Trades
  • Brokers

Consequently, our Team prioritises a positive experience for all Stakeholders and achieves this by:

  • Providing a single point of contact who advocates for you;
  • Ensuring clear communication, and;
  • Taking accountability throughout the process.

Guided by our rigorous standards, our Team consistently achieves the best possible Claims outcomes and that is our commitment to Stakeholder satisfaction.

Our dedicated team is also enhanced with the support of qualified professionals in PC Legal and Procare Recoveries when the need for these services arises.

Our minimum service standards are as follows:

New claims to be registered, acknowledged (to insured or their Broker), assigned and processing commenced within 1 business day of receipt by PCR.

First Report with initial reserve and claim status to be sent to clients within 3 business day of Site Inspection.

All external correspondence on an existing Claim to be actioned or acknowledged within 3 business days. If a substantive reply cannot be given within three business days an email will be sent indicating when such a reply may be expected.

All internal correspondence from clients on existing Claims to be actioned or acknowledged within 1 business day.

Telephone calls from a client to be returned within 1 business day.

Claim files notes and correspondence to be maintained in agreed format, providing a complete audit trail.

Initial meaningful contact with Claimants within 1 business day of receipt of Claim.

Claims requiring Emergency Make Safe to be notified to clients within 1 business day of site inspection.

Supplementary Reports with updated reserve for Material Damage claims to be provided every 15 business days.

Adherence to client Complaint Handling Guidelines and IDR process.

Adherence to client Audit Protocols

Unless more strictly provided for in the Service Standards, adherence to all key regulatory and GICOP requirements.

Complaints to be referred to the Client within 2 Business Days of being notified.

Procare Claims & Risk Services

Loss Management

Strata

Third Party Administration

Pre-Loss Business Interruption Reviews

Risk Surveys

We achieve results by leveraging our extensive claims management experience in both high severity and high volume lines of business.